is a problem with your order when you receive it, please call us within
24 hours of receiving the plants, in order for us to address any
problems with the shipment.
We ship healthy plants our company is not responsible for mishandling of
plants by the carrier, or the customer, bad weather, or conditions
beyond our control, our responsibility ceases when shipment is delivered
We do not
but we will gladly correct any errors in the shipment as previously
stated all problems with shipment need to be addressed within 24 hours
of receiving you shipment. The bottom line is, we will work with you to
give you customer satisfaction.
lilies and hardy marginal plants usually donít have problems being
shipped, sometimes the plants may lose some leaves or get stressed but
this is normal, just remove the leaves that have gotten broken or turned
brown the root system of the plant is healthy and once planted they will
perk up and start growing again.
ship the tropical lilies most of them will have buds or blooms or both.
When your lilies arrive if some of the roots look mushy or gray in
color, this is normal. Sometimes the leaves may get broken or mushy in
shipping this is also normal. Your plant will put on new leaves and
roots once it has re-established itself in your pond, this takes about
4-6 weeks even less time is needed if the climate is warmer. There is no
way to avoid the plantís getting stressed during shipping that is why it
is important to acclimatizing the plants. When your plants arrive Remove
the plants from the box as soon as possible, they may be very
warm from their shipping, so we suggest floating them in water as soon
as you can, especially if you cannot plant them right away. Be sure to
protect the roots of the plants from the hot sun or wind you can use wet
newspaper to cover the roots , also be sure to keep the pads of the
lilies in the water as well.
careful that your pond water is going to be close to the temperature of
the water your floating your lilies in, while youíre acclimatizing them.
Then plant them as soon as possible and put them into your pond.
Regarding floating plants like water hyacinth and water lettuce keep
them covered with wet newspaper for several days, keep in mind the
newspaper may dry up during the day, so remember to keep wetting it
down. Donít be alarmed if when you receive your floating plants that
they have shed their roots, sometimes this happens in shipment. Anytime
these plants are stressed nature induces the shedding of the roots, but
they will replenish their roots very quickly once introduced into the
information given regarding the size that the plants can grow to or the
blooming performance are under optimum conditions. Results may vary due
to the area where you live, where your pond or bog is located, water
temperatures and over all weather conditions. We do not guarantee that
the plants will grow in your pond, we do guarantee our plants are alive
and healthy when shipped.
plants are true to name in the event any plant proves to be incorrect we
will replace the plant, but will be liable for no greater sum than that
of the purchase price. We will require that the plant in question be
returned with the original tag.
not responsible for any errors in the printing of this catalog, prices
are subject to change.
material in our catalog and on our websites are copy written and cannot
be copied without our written permission. This catalog over rides all
other catalogs that we have published previously.